FAQs

How Do I Book?

To book your holiday get in touch by phone or email letting us know how many adults/children there are in your party and your preferred Accommodation. We will then let you know if the requested dates are available and if not offer you alternatives. Once you have made your choice, a booking confirmation form and our full terms and conditions and payment methods for your selected dates and accommodation will be sent to you. Once these are returned and your deposit has been received your holiday will be booked.


Do You Offer Payment Plans?

We offer 3 payment plans to make your 2017 holiday even more manageable!

  • Deposit of £100 & balance 8 weeks before the holiday.
  • ‘Hold the date’ deposit payment of £50 followed by £50 (remainder of the full deposit) a month later then equal monthly payments to ensure the holiday is paid in full 4 weeks before the holiday. We recommend a monthly standing order be set up.
  • ‘Hold the date’ deposit payment of £50 followed by £50 (remainder of the full deposit) a month later & then £50 per month with any balance due payable 6 weeks before the holiday. We recommend a monthly standing order be set up.

How Much Is The Deposit ?

The non-refundable deposit is £100 (whether paid at once or in conjunction with a payment plan).


Do I Have To Pay A Security Deposit?

Whilst we all hope it won’t happen, occasionally accidental damage can happen. A security deposit of £75 will be added to the balance & this will be refunded providing there is no accidental loss/damage/excessive cleaning required.


What Happens If I Cancel?

Cancellation charges are outlined in the terms and conditions which will be forwarded to you prior to taking your booking.
It is recommended that you take holiday insurance against cancellation.


What Time Can I Check In/out?

  • Check in – Lodges – 3 pm.
  • Check in – Caravans – 4 pm.
  • Check out – Strictly by 10 am.

If you would like an extension on any of the times it is possible to offer a 2 hr earlier check-in &/or a 2hr later check out at the rate of £30 per 2 hrs. It is limited to just 2 units on any given date & will need to be requested when booking your holiday.


Do I Have To Take Bedding?

Duvets & pillows are provided so you will need to take duvet covers, sheets & pillowcases. We realise this means extra luggage so we are pleased we can also now provide a bedlinen hire service at only £15 per caravan, if you would also like the beds made for arrival it is £2.50 singles & £4 double, just let us know at the time of booking if you require this additional service as it is a limited one.


Am I Allowed To Take My Dog?

We currently have one caravan that allows certain breeds of dogs (1 max) if you wish to take your dog on holiday you must request whether or not it would be allowed.


Can I Invite Other People To Stay?

Only people named on the booking (inc only the named dog) are allowed to stay in the caravan. If you are in breach of this condition haven representatives will remove you from the park & you will lose any monies paid.


How Do I Get The Keys?

A keysafe is located on most of our holiday homes which enables you to drive straight to the holiday homes .
No long queues on busy check-in days.


Do I Need Passes?

Our prices do not inclusive of FunWorks passes. You will need passes if you want to access the swimming pool & evening entertainment areas. They can be purchased on arrival from main reception. Passes are required for anyone 4 yrs & over.

2017 FunWorks prices for Off Peak dates:

  • Adult – 7 nights – £27.00
  • Adult – 3/4 nights – £21.00
  • Child (Under 15) – 7 nights – £13.00
  • Child (Under 15) – 3/4 nights – £10.00

2017 FunWorks prices for Peak Dates:

  • Adult – 7 nights – £40.00
  • Adult – 3/4 nights – £31.00
  • Child (Under 16) – 7 nights – £21.00
  • Child (Under 16) – 3/4 nights – £15.00

Can Anybody Book?

Haven do not allow any groups of same sex bookings (families excluded), & lead person must be 21 yrs or older.

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